Chan Cha Tea FAQ – Questions Answered

The Chan Cha Tea FAQ is here to help you quickly find answers to common questions about our teas, how to brew them, and what to expect from your order. Whether you’re wondering about shipping times, the difference between oolong and puer, or how to store your tea, we’ve got you covered.

What’s Inside This FAQ?

This page includes practical guidance on shipping, returns, brewing instructions, and product details. We also share resources to help you learn more about tea culture and how to enjoy every cup to the fullest. Looking for how to make the perfect cup? Visit our Brewing Tips category. Curious about health benefits? Check out our Health & Wellness posts.

Where to Learn More

If you’re interested in diving deeper into Chinese tea culture, here are two helpful external resources:

Image Reference

This page includes an image related to traditional Chinese tea for context. It reflects the calm and tradition behind every FAQ answer.

Chan Cha Tea FAQ about brewing and shipping

Where is Chan Cha Tea produced?

Our tea is produced in several Chinese provinces famous for tea production. Each batch is sourced with care to preserve tradition and regional character.

What is your refund policy?

Chan Cha Tea has a no refund policy at this time. Due to the nature of our products and their sealed packaging, we cannot offer refunds. Please make your purchase carefully.

Can you ship to Australia and other countries?

Currently, our core focus is the New Zealand market. As we grow, we hope to expand shipping to Australia and the Pacific regions.

How long does shipping take?

Shipping around the North Island of New Zealand generally takes 2–3 working days. For shipments to the South Island, delivery usually takes 3–5 working days.

Why is the year of the tea listed?

Like wine, tea can be aged. Aged tea develops deeper flavors and aromas over time, becoming smoother and more refined. The year also reflects rarity and value, especially in aged puer and black teas.

Do you offer wholesale pricing?

Yes, wholesale pricing can be arranged on a case-by-case basis depending on quantity. Please contact us to discuss wholesale options.

What are the shipping costs?

Our shipping rates vary by location:

Urban Auckland: $6.00 flat rate. Free shipping on orders over $120.00
North Island (incl. rural Auckland): $10.00 flat rate. Free shipping over $180.00
South Island: $18.00 flat rate. Free shipping over $200.00