Chan Cha Tea Privacy Policy
This Chan Cha Tea Privacy Policy explains how your personal information is collected, stored, and used when you visit or make a purchase from our website.
What We Collect at Chan Cha Tea
While browsing our site, we collect limited data to help improve your experience and fulfill orders. This includes:
- Products viewed (to show recently viewed items)
- IP address, browser type, and location (for tax and shipping)
- Shipping address (to estimate shipping before checkout)
Cookies are used to remember cart contents during your visit. Learn more in our FAQ section.
Personal Data During Checkout
When placing an order, we collect your name, billing and shipping address, email, phone number, and payment details. If you create an account, we store your contact info to speed up future checkouts.
How We Use Your Information
- Send order updates and account info
- Respond to customer service requests
- Prevent fraud and process secure payments
- Set up accounts for faster future purchases
- Meet tax/legal obligations
- Send marketing (if you opt-in)
To explore our teas, visit the Chan Cha Tea Shop.
How Long We Keep Data
We retain order data for up to 7 years to meet tax and legal obligations. This includes your name, email, and address. Reviews and comments may also be stored if submitted voluntarily.
Who Has Access to Your Info
Only Chan Cha Tea Admins and Shop Managers can access your order data and contact details. This is solely to support orders, refunds, and customer service.
Sharing Your Data
We may share limited info with trusted services that help us operate — like shipping carriers or payment processors. We never sell your data.
Payment Processing Partners
We use WooCommerce and PayPal to process payments. They may receive your billing info and purchase total to complete the transaction. We do not store your credit card information on our site.
Contact Us
If you have questions about this policy, feel free to contact us here.
